IT Infrastructure Manager

Are you someone with strong business and technology acumen?  Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a thought leader, a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation, this opportunity is for you!

Your opportunity 

The IT Infrastructure Manager will lead Dillon’s core technology infrastructure, focusing on driving innovation, optimizing systems, and enabling business growth. This role is responsible for implementing innovative infrastructure solutions, building a high-performing team, ensuring seamless infrastructure operations, and managing office technology. Reporting to the Director of IT, this position manages a team of five and is expected to collaborate closely with the IT Security Manager to ensure a highly secure and reliable environment.

This position is available at our London office.

We offer a variety of flexible work options to help balance the competing demands of work and personal life. This opportunity may be available in a hybrid work model.

What your day will look like

• Lead and execute IT infrastructure projects, including upgrades, migrations, and cloud integration, to enable business growth
• Build and maintain a high-performing infrastructure team through leadership, training, and development
• Develop and report on Key Performance Indicators (KPIs) for infrastructure performance, system uptime, capacity, and project delivery
• Foster a culture of innovation, pushing for modernized solutions and business-enabling technologies
• Stay informed of industry trends and evaluate new technologies for potential integration into the business
• Maintain and enhance network, server, storage, and cloud environments, ensuring they are efficient, scalable and align with business objectives
• Build, upgrade, monitor, and troubleshoot a wide variety of corporate IT systems, including servers, networks, and virtual technologies such as VMware
• Maintain existing systems with appropriate patches and updates including Microsoft Server, VMware ESXi, and Aruba Networks
• Implement infrastructure monitoring tools and processes, including capacity planning and performance analysis, to ensure infrastructure scalability and prevent bottlenecks
• Oversee office moves, relocations, and the implementation of IT infrastructure in new or renovated spaces
• Manage office technology systems, including meeting rooms, AV equipment, and collaboration tools, ensuring high availability and performance
• Achieve infrastructure cost savings through vendor consolidation, renegotiation of contracts, and optimizing infrastructure spend
• Manage infrastructure vendor relationships, including negotiating contracts and ensuring service level agreements (SLAs) are met
• Collaborate closely with the IT Security Manager to ensure secure and resilient implementation of all infrastructure systems and alignment with overall security standards

Learning & Development 

• Commit to self-development and ongoing learning and professional development
• Contribute to the career development of supporting staff, including technical direction, coaching, and mentoring
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

What will you need to succeed

• Demonstrated ability to develop and report KPIs to track infrastructure performance and project success.
• Strong vendor management skills, with experience in contract negotiations and achieving cost savings.
• Ability to foster a high-performing team and drive innovation while managing risk.
• Excellent leadership, problem-solving, and communication skills.

• 5 + years experience in IT infrastructure management and leading projects within similar-sized organizations
• 8+ years experience in system and network administration managing complex environments with relevant certifications (e.g., Aruba, Cisco, VMware (VCP), Microsoft certifications)
• Strong expertise in networking, server management, cloud solutions, and infrastructure architecture
• Experience in implementing monitoring tools and processes for capacity planning, performance management, and ensuring infrastructure scalability
• Experience in managing office technology systems, meeting rooms, and handling office moves or relocations

Dillon offers competitive salaries, health benefits, and a generous retirement savings plan. Our work week is 37.5 hours.

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

• Reliability: words that result in actions build trust;
• Achievement: do the work to hit the target;
• Continuous development: always learning; always adapting; always growing;
• Creativity: discover new possibilities;
• Courage: do the things that matter, especially when it’s hard;
• Inclusiveness: enabling belonging to draw strength from our differences

In addition, we offer:

• Employee share purchase plan
• Dillon is 100% employee owned and share ownership is open to all full-time regular employees
• A competitive compensation package
• Comprehensive health benefits
• Generous retirement savings plan
• Student loan repayment assistance with matching employer contributions
• Flexible work hours 
• Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs.  We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.
• Learning and Development opportunities
• As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allow us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organization
• We use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities
• Focus on Innovation
• The ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunities
• Employee and Family Assistance Program (EFAP)
• A variety of EFAP tools and online resources to support well-being are available to all employees
• Wellness Subsidy
• Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classes and dance classes

About Dillon

Dillon is a proudly Canadian, employee-owned, professional consulting firm specializing in planning, engineering, environmental science and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With over 20 offices and more than 1000 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

Now operating for over 75 years, we continue to strive for excellence in everything we do. Dillon has been listed as one of Canada’s Best Managed Companies for the past 18 years and has the distinction of having achieved Platinum Club member status in this program.

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to the principles of employment equity, inclusiveness, and diversity within our organization. We strive to achieve a workplace where opportunities are based on skills and abilities and that respects and values differences. 

Inclusion is more than a word to us, it is the way we choose to run our business. Please connect with us if you require accommodation in the interview process. We would love to hear from you!